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Qustion: Our rental car was sideswiped by a tour bus when my wife and I were on vacation. We rented the car from Dollar, but we declined insurance because we have an auto policy with Safeco and a rep said we'd be covered if we had an accident. Safeco paid most of the $4,000 claim but refused to cover charges for what Dollar said was the car's diminished value, loss MORE

Question: I recently used UPS to ship a package valued at $375. The employee at the UPS customer center filled out the shipping label for me, but never asked about the value of the package’s contents. The shipment was lost in transit, and UPS is tellin…

Question: I invested $1,000 with a company called MTE in 2006. At a church meeting, MTE claimed to invest in securities and promised a monthly return of 25%. Before I got any payment, the state froze MTE’s funds, saying it was a fraud. Will I get my mo…

Dear Money Helps: Two years ago, my mortgage company applied one of my monthly payments to someone else’s account by mistake and reported to the credit bureaus that I’d been 30 days late. My credit score plunged 150 points as a result. Earlier this year I got EMC Mortgage to admit its error, and the firm promised to notify the credit bureaus. But my score hasn’t budged. I need to MORE